FAQs

Not really! Our operations are running smoothly and delivery within the USA typically takes 3-5 days.

Shipping costs and details are on our shipping page.

Orders are processed within 1 business day provided that the payment is cleared.  Shipping takes on average 3-5 days. Products are sent by various carriers depending on the destination. All shipments are tracked. International Shipping We accept orders from around the world. Delivery times vary depending on where the order is going. In some instances, the delivery may take longer than the above described standard shipping times.  Most of these delays are due to the international customs processing that we cannot control. If your order takes too long to arrive, please contact us immediately and we will help you to solve this problem.

When your order is shipped, you should receive an automatic notification from the system via email providing you with a tracking number. If you haven’t received one, please contact us and we’ll get this over to you swiftly.

We ship from the USA

We provide a tracking number for all orders once they are processed, so you can track where it is. In some instances, the delivery may take longer than the above described standard shipping times.  Most of these delays are due to the international customs processing that we cannot control. If your order takes too long to arrive, please contact us immediately and we will help you to solve this problem.

We ship to all countries around the world with modern postal systems.

If you're in the USA, orders are shipped locally, so there are no import/duty fees. International customers rarely receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control. We cannot accept liability for these charges.

Where possible, orders are packaged and sent together. If we're having stock issues with an item in your order, we may send that item out separately/later to avoid further delays.

We accept all major credit card payments via some of the most trusted online payment processors: Paypal & Stripe.

Yes, it is secure! Vallorio do NOT store any credit card information. All payment information is encrypted and processed through our payment processor, Stripe and Paypal, the most reputable online payment solutions on the Web. The only information we keep is your name, e-mail address, telephone number, address, and order details for the purposes of fulfilling your order.

Our base website currency is US Dollars (USD). However, we use a currency converter for other countries, and where those currencies are selected the checkout is completed in those currencies. They will appear on your credit card statement in the currency specified at checkout.

Don't worry if you've changed your mind after you're placed your order. As long as we haven't processed your order, we can provide an immediate refund. Please just contact us as soon as possible.

Don't worry if you've changed your mind after you're placed your order. As long as we haven't processed your order, we can update your order are required. Please just contact us as soon as possible.

We have a 30-day satisfaction guarantee! If you receive your item and aren’t completely happy with it then please just send us an email along with your order ID number and information about the product you’d like to exchange or refund. Please view our full returns and exchange policy here.

If you receive your item and aren’t completely happy with it then please just send us an email along with your order ID number and information about the product you’d like to exchange or refund. Please view our full returns and exchange policy here.

Please let us know as soon as possible so we can sort this out. We have a satisfaction guarantee. So whether it's our fault or the courier's fault we'll work to sort this out.